Contact VST Vault
Get in touch
Need to contact VST Vault? A real producer reads every message — not a ticket bot. WhatsApp is usually fastest, and most replies land within six hours. Whether you are weighing up a plugin before you buy, stuck on an install, or chasing a download link, you get a straight answer from someone who actually uses this software every day.
wa.link/wvd8nh — quickest channel, answered around the clock.
[email protected] — reply within six hours, usually faster.
Read the FAQ
Compatibility, install, refunds — 18 answers in plain English.
Send us a message
Pre-sale question, install help, refund query or store feedback — whatever it is, drop it below. Add your order number if you have one, plus your operating system and DAW, and we can usually solve it in a single reply. We get back to you within six hours, usually faster on WhatsApp. Screenshots help more than descriptions, so attach one if a plugin is throwing an error or refusing to appear in your plug-in list. Tell us which operating system you are on, which DAW you use and whether you installed the VST3, AU or AAX version, and we can usually pinpoint the cause on the first reply instead of trading messages back and forth for a day.
What happens after you message us
- A real person reads your message. Support is the team behind VST Vault. No ticket bots, no AI scripts.
- We reply within six hours. WhatsApp usually faster. Quiet weekend hours sometimes push closer to twelve hours.
- We try to solve it in one reply. Add your order number, OS, DAW and a screenshot and we usually fix it first time.
- If we cannot fix it, we make it right. If a product genuinely does not work and we cannot resolve it, the refund policy kicks in.
Trading from London, United Kingdom — shipping digitally to producers across Europe.
What we can help with
Most messages fall into a handful of areas, and we answer all of them:
- Before you buy — which plugin suits your genre, whether a bundle works out better value, and what will run on your machine.
- Compatibility — Mac or Windows, VST3, AU or AAX, and whether a plug-in loads in FL Studio, Ableton Live, Logic Pro, Cubase, Studio One, Pro Tools or Reaper.
- Downloads and installers — a missing or expired download link, or moving a purchase across to a new computer.
- Installation and setup — step-by-step help getting a plugin to show up in your DAW’s plug-in list.
- Orders, invoices and refunds — order status, a VAT-free receipt for your records, or the refund policy if a product genuinely does not work.
If your question does not fit any of those, send it anyway — we would rather point you to the right answer than leave you guessing.
You can contact VST Vault any day of the week. WhatsApp is watched around the clock and email is answered within six hours, though quiet weekend hours can stretch that closer to twelve. We are based in London and trade in pounds sterling, so there is no time-zone guessing game and no overseas call centre — the person replying is the person who runs the store.
Before you contact VST Vault about a technical problem, it is worth checking the FAQ, which answers the eighteen questions we are asked most: download speed, re-downloading after a new computer, Mac and Windows installers, plugin formats, DAW compatibility, payment methods and refunds. If the answer is not there, message us and we will work through it with you.
Other ways to contact VST Vault
Tap WhatsApp for the fastest reply, or email us — both land in the same inbox.
